Vivi Live Privacy Policy
Last updated: November 26，2024
We are fully aware of the importance of personal information to you and will do our best to protect your personal information in a safe and reliable manner. We are committed to following the following principles to ensure the security of your information:
• Responsibility principle
• Purpose principle
• Choice and consent principle
• Data minimization principle
• Security protection principle
• Participation principle
• Transparency principle
At the same time, we will adopt industry-standard security solutions and implement appropriate security measures to protect your personal information. To this end, we have formulated this "Vivi Live Privacy Policy" (hereinafter referred to as "this Policy") and remind you of the following matters:
Scope of application
This policy applies to Vivi Live products and related services. Please note that this policy does not apply to services provided by third parties, nor to products or services with separate privacy policies.
Read carefully
Before registering or using our services, please read and fully understand this policy, especially the terms in bold or underlined. You need to understand and agree to these terms before using the relevant products or services. If you do not agree with this policy, you will not be able to use our application.
If you have any questions, comments or suggestions about the content of this policy, please contact us through the contact information we provide.
1.Introduction
At Vivi Live, we are committed to safeguarding user confidentiality and have implemented a robust user information protection system to ensure every user receives secure and reliable services:
1. Clarity: We will clearly explain our privacy policy in straightforward language so you can easily understand how we protect and handle your information.
2. Protection of Rights: We will take all reasonable and necessary measures to protect your privacy rights effectively.
3. Respect for Users: We respect your right to make informed choices, including the right to access, manage, and control your personal information.
4. Data Minimization: We will only collect the information necessary to provide you with safe and personalized services.
5. Prompt Response: We are committed to listening to your concerns and responding to your inquiries in a timely and attentive manner.
2. How We Collect and Use Your Personal Information
You acknowledge and agree to the following:
1. Diverse Products and Services
We are dedicated to providing a wide range of products and services to cater to your needs. Given the diversity of our offerings, different users may utilize different specific products or services, which may result in variations in the type and scope of personal information collected. Please refer to the respective products or services for details on the information being collected.
2. Using Information Across Features
Information collected through one feature or service may be used to improve or enhance other features or services. For instance, we might use the data collected from one function to deliver personalized content, issue security alerts based on what you've viewed, or create user profiles based on feature tags to provide more accurate services. Should we intend to use your personal information for purposes beyond those initially disclosed or unrelated to the original use, we will inform you and obtain your explicit consent before proceeding.
3. Feature Enhancements and Information Updates
To deliver a better product and service experience, we continuously refine our technology and may introduce new features or improve existing ones. This may involve the collection of new personal information or changes in how we use your data. We will notify you of any such changes via updates to this policy, pop-up notifications, or prompts, providing you with the option to consent. Your information will only be collected and used with your clear approval. If you have any questions, concerns, or suggestions during this process, you can reach out to us through the provided contact methods, and we will respond promptly.
Special Note:
Business Function: User Registration
When you register for Vivi Live services, you must complete the account creation process to access your account. You are responsible for securing your account and should not share your login credentials with others.
Device ID and Unique Identifier
This information is used to ensure the secure, high-quality, and efficient operation of the software and services.
Permissions
To provide an enhanced user experience and ensure full functionality of the services, Vivi Live may request access to the following permissions:
• Camera Permission:
Vivi Live may ask for camera access to enable you to take and share photos or participate in live video calls within the app. This permission is only utilized when you choose to take a photo or start a video call, ensuring the necessary functionality is available.
• Photo Library Permissions:
Access to your photo library may be requested so you can share pictures and change your profile picture during a chat. This permission is only used if you intentionally upload and send pictures.
• Bluetooth Permission:
Vivi Live may request Bluetooth access when connecting to audio devices to provide a higher-quality audio experience. This permission ensures seamless pairing with Bluetooth devices for uninterrupted audio recording and calls.
• Audio and Video Permission:
Vivi Live may request permission to access both audio and video to ensure the proper functioning of video call features. This permission is only activated when you choose to make a video call or record audio, ensuring smooth and reliable communication during your video interactions.
• External Storage Read/Write Permission:
To save and manage content such as photos, or files related to the app, Vivi Live may request access to your device’s external storage. This permission is only used when you need to save or download content, ensuring secure storage and easy file management.
• Advertising IDs Permission:
Vivi Live may collect and use your device’s Advertising IDs to analyze and optimize marketing strategies. This helps us better understand the impact of various marketing efforts and improve the relevance of promotions and offers.
These permissions are only used after the user's explicit authorization and can be managed and adjusted at any time in the device settings. Your privacy is very important to us, and all personal information will be strictly confidential and will never be used for any unauthorized purpose.
Device Information:
Vivi Live may automatically collect various details about your device, such as its device ID, brand, model, operating system, version. Additionally, we may gather identifiers related to your device and app, hardware details, and information from your internet service provider or mobile carrier, including your IP address (or proxy server). While using our app, we may also collect information about your device’s network type and platform, its unique identifier, and data on how you interact with various features within the app.
Data Collection for Analysis:
To better understand the performance of our services and improve user experience, we collect logs and usage data for analytical purposes. Whenever you interact with our services, our servers automatically gather this diagnostic information, which may include your IP address, device specifications, configuration settings, and detailed activity records such as access dates, times, pages and files viewed, searches conducted, and features used. We may also collect event data such as system activities, error logs (crash reports), hardware settings, and more.
Additionally, both your device ID and Advertising ID (Advertising IDs) may be used for analytical purposes. This data helps us evaluate marketing strategies, optimize performance, and enhance the relevance of services and promotions offered to you.
3. How We Share, Transfer, and Disclose Your Personal Information
Sharing
We do not share your personal information with companies, organizations, or individuals outside of Vivi Live’s service providers, except in the following circumstances:
1. With Your Explicit Consent:
We will only share your personal information with third parties after obtaining your explicit consent. You have full control over whether or not your information is shared in these cases.
2. When Required by Law:
We may share your personal information when it is necessary to comply with applicable laws and regulations, resolve disputes, or respond to requests from administrative and judicial authorities. In such cases, we will only disclose information that is legally required.
3. With Authorized Partners:
We may engage authorized partners to provide specific services or perform certain functions on our behalf. In these instances, we will only share your personal information for legitimate, necessary, specific, and clearly defined purposes. Our authorized partners will only have access to the information necessary for their tasks and are prohibited from using it for any other purposes.
We may also share your information with suppliers, service providers, and other partners who assist in operating our business. These entities may include those providing technical infrastructure, analyzing service usage, measuring the effectiveness of advertising and services, providing customer support, facilitating payments, or conducting research and surveys.
To ensure the protection of your personal information, we enter into strict data protection agreements with these companies, organizations, and individuals, requiring them to process your data according to our instructions, this privacy policy, and relevant confidentiality and security standards.
For marketing analysis and attribution purposes, we use Appsflyer. Data related to app usage, user behavior, and the effectiveness of our marketing campaigns will be shared with Appsflyer to help us optimize our marketing strategies. Appsflyer adheres to strict data protection standards to ensure your information is secure.
If you disagree with any part of this privacy policy, please refrain from using our services. Vivi Live is committed to creating a secure community for all users, and sharing certain information is essential to achieving this goal.
4. How We Protect Your Personal Information
To ensure the security of your information, we strictly comply with the technical measures and operational procedures required by laws, regulations, and other normative documents to protect the confidentiality of your information. Additionally:
1. We strive to provide security for users' personal information to prevent unauthorized use, access, disclosure, leakage, damage, or loss. We use various security measures within a reasonable security level to ensure the safety of information, including anonymization of personal information, establishing a trusted protection mechanism to prevent malicious attacks on personal information, building an access control mechanism, and adhering to the principle of least privilege to ensure that only authorized personnel can access personal information. We conduct security and personal information protection training courses to enhance personnel awareness of personal information protection.
2. We will take reasonable and feasible measures to avoid collecting irrelevant personal information.
If you discover that your personal information, especially your account information, has been compromised, please contact Vivi Live customer service immediately so we can take appropriate measures in response to your request.
Please note that information you voluntarily share, even publicly, while using our services may involve your or others' personal information, including sensitive personal information. Please carefully consider whether to share or publicly disclose relevant information while using our services.
We will also report the handling of personal information security incidents to regulatory authorities as required.
5. Managing Your Personal Information
Accessing Your Personal Information
You have the right to access your personal information, except in situations where laws or regulations restrict such access. You can manage your personal data in the following ways:
• Account Information:
To view or update your account information, simply log into your account and navigate to [My - Settings].
• Customer Support:
If you’re unable to access your personal information through the settings, you can contact Vivi Live’s customer service. We will respond to your request within 15 days.
• Other Personal Data:
For other types of personal information generated while using our products or services, we will provide access as per relevant procedures and agreements.
• Requesting a Copy:
If you need a copy of your personal information, you can contact our customer support team to initiate the request.
Deleting Your Personal Information
You can delete certain personal information using the same methods outlined in the “Accessing Your Personal Information” section. Additionally, you may request deletion of your personal data under the following circumstances:
1. If our collection or processing of your personal information violates laws or regulations;
2. If we process your personal information without your explicit consent;
3. If our handling of your personal data breaches our agreement with you;
4. If you no longer use our products or services and wish to cancel your account;
5. If we cease offering products or services to you permanently.
Once we confirm your deletion request, we will notify any third parties that have received your personal information from us to delete it promptly, unless otherwise required by law or if those parties have obtained separate authorization from you.
Please note that, following deletion from our services, your personal information may not be immediately removed from our backup systems due to legal or technical requirements. However, we will securely store and isolate the information until it can be fully deleted or anonymized.
Your Content
Please be aware that the content you share may be retained by other users through various means, such as screenshots, in-app tools, or other capture technologies. As with any digital data, this content might still be accessible through forensic methods or temporary storage on devices. While we strive to delete user information as requested, we cannot guarantee immediate or complete deletion within a specific period. Additionally, certain information may be retained for a limited time to comply with legal obligations or for backup purposes.
Managing Your Information
We believe in giving you control over your personal data, and we offer several tools to help you manage it:
• Access and Update:
We provide you with access to and control over your personal information. However, certain requests may be denied if they compromise the privacy of other users or violate legal obligations. You can view and update your account details directly through the settings page in the app. For requests to access, update, or delete additional personal information, you can submit a request through the designated process. You also have the option to delete our services or request account deletion via your mobile device.
• Deletion:
In some cases, you can delete or modify your account ID, but please do so carefully, as this may result in the permanent loss of your account data or ID. Vivi Live will cease processing your personal information unless we have a legitimate and overriding reason to continue, such as for legal claims, or when your rights and freedoms are outweighed by these reasons.
7. Legal Basis for Data Processing and Your Rights
1. Legal Basis for Data Processing
We process your personal data in line with applicable privacy laws. The legal grounds for processing your personal data include the following:
• Consent: In certain cases, we will ask for your explicit consent to collect and use your personal data.
• Contractual Obligations: When processing your personal data is necessary to fulfill a contract we have with you, we will rely on this legal basis.
• Legitimate Interests: We may process your personal data where it is necessary for our legitimate interests, such as ensuring app security, maintaining functionality, and enhancing user experience.
• Legal Compliance: We may process your personal data to comply with legal or regulatory obligations.
• Public Interest: In some cases, where the processing is required for matters of public interest, we may handle your personal data accordingly.
2. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
• Right of Access: You can request access to the personal data we hold about you at any time.
• Right to Correction: If your personal data is inaccurate or incomplete, you have the right to ask for corrections or updates.
• Right to Deletion: In specific situations, you have the right to request the deletion of your personal data.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You have the right to request that we provide your personal data in a transferable format to you or a third party.
• Right to Object: You can object to the processing of your personal data in specific cases, particularly when data is processed based on legitimate interests.
• Right to Withdraw Consent: If we are processing your personal data based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
• Right to File a Complaint: If you believe we have violated privacy laws in processing your personal data, you have the right to file a complaint with your local data protection authority.
3. International Privacy Law Compliance
We adhere to international privacy laws and regulations that apply to different regions, including but not limited to:
• GDPR (General Data Protection Regulation): Applies to users in the European Union (EU) and the European Economic Area (EEA).
• CCPA (California Consumer Privacy Act): Governs the privacy rights of California residents.
• PIPEDA (Personal Information Protection and Electronic Documents Act): Applicable to users in Canada.
• LGPD (Brazilian General Data Protection Law): Applies to users in Brazil.
• Other regional or national privacy laws: Depending on the applicable laws in your location.
8. Your Privacy Rights in California under the CCPA
California residents have specific rights under the California Consumer Privacy Act (CCPA). These rights include:
1. Right to Know:
You have the right to request details about the personal information we have collected, used, shared, or sold in the last 12 months. You can make this request twice within a 12-month period. This includes:
￮ The categories and specific pieces of personal information collected about you.
￮ The sources from which your personal data was collected (e.g., directly from you, your device, or third parties).
￮ The business or commercial purposes for collecting your personal data (e.g., service improvements, marketing, or fraud prevention).
￮ Categories of personal information disclosed for business purposes.
￮ Categories of personal information sold to third parties, if applicable.
￮ The third parties with whom we have shared or sold your personal information (e.g., ad networks, analytics services).
2. Right to Delete:
You have the right to request the deletion of your personal data. Once we verify your request, we will delete your personal data and instruct any service providers or partners to do the same unless we are legally required to retain it or for reasons such as fraud prevention or transaction completion.
3. Right to Opt-Out of the Sale of Personal Information:
California law gives you the right to opt out of the sale of your personal information. You can do this by visiting our "Privacy Settings" page and submitting your request. Once you opt out, we will stop selling your personal data, though we may still share information with service providers as needed for operational purposes.
4. Right to Opt-Out of Sharing Personal Information for Targeted Advertising:
You have the right to opt out of the sharing of your personal data for targeted advertising. You can exercise this right by visiting our "Ad Preferences" page or contacting us directly.
5. Right to Non-Discrimination:
You have the right to exercise your privacy rights without facing any form of discrimination. We will not deny services, charge different rates, or alter the quality of services if you exercise these rights. However, if certain necessary data is deleted, it may affect the availability of some features or services.
6. Right to Know If Your Data Is Sold:
You can request to know whether your personal data has been sold to third parties. If applicable, we will notify you and provide an option to opt out. You can exercise this right at any time.
7. Right to Lodge a Complaint:
If you believe your data privacy rights have been violated or are concerned about how we handle your personal information, you have the right to file a complaint with your local data protection authority. We encourage you to contact us first to address your concerns, but this does not affect your right to lodge a formal complaint.
Exercising Opt-Out Rights
Under the European Union Data Protection Law (GDPR) and the Virginia Consumer Data Protection Act (VCDPA), Vivi Live is committed to protecting user privacy and ensuring that users understand how their data is used. To comply with applicable data protection laws, Vivi Live offers options to opt out of the following data processing activities:
1. Opt-Out of Personalized Advertising: You can choose not to receive personalized advertising based on your behavior or interests. This way, we will no longer use your personal data to provide targeted advertising.
2. Opt-Out of Data Sharing: You have the right to choose not to share your personal data with third parties, especially when the data is used for analysis, marketing, or other purposes.
3. Withdraw Consent for Data Processing: If you have previously consented to certain data processing activities, you can withdraw that consent at any time.
4. Opt-Out of Data Analysis: You can choose not to participate in data analysis activities, including those used to improve services and personalize the user experience.
You can exercise these opt-out rights by emailing our privacy team. Please specify the data processing activities you wish to opt out of and the relevant specific request in your email. Our team will process your request within a reasonable time and provide a confirmation response.
LGPD Compliance Statement (Applicable to Brazil)
We value your privacy and are committed to protecting your personal data under the Brazilian General Data Protection Law (LGPD). As a resident of Brazil, you have the right to know how we collect, use, store, and share your information while using our services. We will transparently explain our data processing activities and ensure your data is properly protected throughout the process.
Under LGPD, you have the following rights:
• Right to Access: To know the personal data we hold about you and its processing purposes.
• Right to Rectification: To request corrections of inaccurate, incomplete, or outdated personal data.
• Right to Deletion: To request the deletion of your personal data where legally permitted.
• Right to Be Informed: To know about data processing entities, data-sharing parties, and their purposes.
• Right to Withdraw Consent: To withdraw your consent to data processing at any time.
• Right to Object: To object to processing your personal data based on legal interests.
• Right to Data Portability: To request the transfer of your personal data to you or a third party.
• Right to Lodge a Complaint: To file a complaint with the National Data Protection Authority (ANPD).
We strive to ensure your privacy rights are respected and comply with applicable LGPD legal requirements.
9. Protection of Minors' Personal Information
Children's Privacy Policy: This service is not intended for children or individuals under the age of 18. As part of our service, we do not knowingly collect personally identifiable information from children or individuals under the age of 18. However, we do collect age-related information to ensure that underage users are not part of our platform, maintain the security of our services, and use third parties to help maintain the correct age profile of the application. If we become aware that we have inadvertently received or collected personally identifiable information from a user under the age of 18 as part of our service, we will delete this information from our records. If you are under 18, please do not use this service.
If you find that we have collected personal information of minors under your guardianship, please contact us immediately, and we will delete the relevant information as soon as possible after verification.
10. Updates to This Privacy Policy
Our privacy policy may change from time to time.
We will not reduce your rights under this privacy policy without your explicit consent. For significant changes, we will provide major notifications (including announcements on Vivi Live or even pop-up prompts). You can also review this privacy policy regularly to obtain the latest terms.
The main changes to this policy include but are not limited to:
1. Significant changes in our service model, such as changes in the purposes for processing personal information, the types of personal information processed, and how personal information is used;
2. Significant changes in our control, such as changes in ownership due to mergers and acquisitions;
3. Changes in the main recipients of personal information shared, transferred, or publicly disclosed;
4. Significant changes in your rights to participate in the processing of personal information and how these rights are exercised;
5. Changes in the department responsible for handling personal information security, contact information, and complaint channels;
6. High-risk alerts in personal information security impact assessment reports.
If you continue to use our services after receiving the notice, it means you agree to be bound by the revised policy. If you refuse to accept the updated policy, you will not be able to use this application..
We will also archive older versions of this policy for your review. You can contact us using the above contact information to request a review of them.
11. Controller Information
The controller responsible for managing your personal information in relation to this service is Ethan Moore. We are in charge of the collection, usage, storage, and disclosure of any personal data you provide while using our services. For any inquiries regarding your personal data, feel free to reach us at mohmostafa55789554@gmail.com.
12. Data Protection Officer (DPO)
If you have any questions, requests, or concerns regarding the processing of your personal data, or if you'd like further information about your privacy rights, please contact our Data Protection Officer (DPO), Ethan Moore, at mohmostafa55789554@gmail.com.
Address：
4 Hussein Ibn Ali Al-Sadat Street,
Sadat City - 32897
Egypt (EG)
13.Contact Us
You can contact us in the following ways, and we will respond to your request within 15 days:
If you have any questions, comments, or suggestions about the content of this policy, you can contact our official customer service in the Vivi Live application or send an email to our service mailbox at mohmostafa55789554@gmail.com.